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ONLINE SERVICES Frequently Asked Questions

Frequently Asked Questions

Clerk

  1. Planning your next steps after high school.
  2. How do I get a Social Insurance Number (SIN)?
  3. What do I do when someone dies?
  4. Where can I vacation in Ontario?
  5. Pursuing life`s best after retirement.
  6. Having a baby? Here`s a link to some helpful information.
  7. Getting married? Here`s some helpful information.
  8. Registering a new business or renewing one? Start here!
  9. I have friends/family moving to Brockville.
    Where do I get information on relocating to the city for them?
  10. Who do I contact about property ownership or mailing address changes?
  11. What is the City of Brockville`s Mailing Address?
  12. How can I contact the Chamber of Commerce?
  13. Who can I contact about real estate in Brockville?
  14. Do I need a license to run a bingo, raffle or for break open tickets?
  15. Where can I get an application form for the Accessible Conventional Transit?
  16. What do I do if I want to make a complaint about someone`s property?
  17. Are there boat cruises or packages available in or around Brockville?

Council

  1. How do I contact the Mayor or Members of Council?
  2. Information on the Class Environment Assessment Report
  3. How do I find out what the Council decision was on a certain issue?
  4. What are "In Camera" Council Meetings?

Council How To...

  1. How do I search documents on this site
  2. How do I use this system?
  3. How do I contact council or a specific councillor?
  4. How do I use the website and document manager?
  5. How do I find information on this website?
  6. How do I stand for election?
  7. What is the Freedom of Information and Protection of Privacy Act (FIPPA)?
  8. How to make a request for information under the Municipal Freedom of Information Act

Councillors

  1. Can I defer the payment of my taxes?
  2. What wards are in the City of Brockville?

Economic Development

  1. What Development Charges are payable on new development in the City of Brockville?
  2. What are the available vacant industrial/commercial buildings and land for sale or lease?
  3. Where do I find research data to assist me on a corporate site location?

Environmental Services

  1. What am I allowed to throw out in my garbage?
  2. How can I get rid of tree limbs, brush and hedge trimmings?
  3. What do I do with my old paint cans?
  4. How can I find out more about our water or wastewater quality and treatment?
  5. Is it possible to have a group tour of the Water Treatment Plant or the Wastewater Treatment Plant?
  6. Why do some people buy bottled water or use in-home water treatment devices?
  7. Facts about water!
  8. When is Household Hazardous Waste Day?
  9. When is the leaf drop off/composting site open?
  10. When is the leaf pick up/collection this year?
  11. Where can I find the annual water quality report?
  12. Where can I buy garbage tags?
  13. Where do I go to purchase a blue or green recycling bin?
  14. How do I deal with hazardous waste in my home?
  15. What is recyclable? What is NOT recyclable?
  16. What are the guidelines for garbage/refuse pick-up?
  17. What are the garbage/refuse and recycling collection schedules?
  18. Who do I contact about turning off the water valve so a plumber can do work in our house?
  19. Why is my water dirty?
  20. Why is my water pressure low or fluctuates during use?
  21. My shut off valve in my house is broken. Whose responsibility is it to repair?
  22. Is there a charge to have my water turned off?
  23. Who do I call about water problems/questions?
  24. Can I buy bag tags at the Gord Watts Municipal Centre (GWMC)?
  25. Who do I contact if I have concerns regarding refuse/garbage or recycling collection?
  26. How do I dispose of large items or extra garbage? What is the additional cost for this?
  27. What large items can I throw out?

Fire

  1. What are the guidelines for outdoor fireplaces?
  2. How can I check to see if my personal information is correct for a 911 fire call?
  3. What type of smoke detector should I purchase for my home?
  4. Who is responsible to provide and maintain smoke alarms in rented residential units?
  5. How often should smoke alarms be replaced?
  6. What should I do if I move into an apartment that is not equipped with a working smoke alarm?
  7. Where should I install my smoke alarms?
  8. Why does my smoke alarm go off a lot?
  9. How often should smoke alarms be tested?
  10. What kind of fire extinguisher should I have?
  11. Where should I store my extinguisher?
  12. How do I use a fire extinguisher?
  13. What is the most common cause of residential fires?

Human Resources

  1. Looking for a job?
  2. What jobs are open at the City of Brockville right now?
  3. Hot Links for Youth Employment!
  4. How do I apply for a position at the Fire Department?
  5. Where can I get help to find a job in Brockville?
  6. How do I apply for City positions?
  7. What are some of the City occupations?
  8. Who can I contact about my EI payment?
  9. Employment Contacts & Agencies

Municipal Election

  1. Are contributions to my election campaign tax deductible?
  2. What is the rate of remuneration?
  3. How many meetings am I required to attend?

Operations

  1. Where can I find information about the skateboard park?
  2. Where can I get a Bus/Transit Schedule? What is the cost to take the bus?
  3. Where can I get information on spring street sweeping priority?
  4. Which streets are plowed first for snow removal?
  5. When is public skating? How much is it?
  6. How do I get to the arenas/hockey rinks?
  7. What do I do about icicles hanging from my roof?
  8. Who can I contact to find out about snow and ice operations for the day?
  9. Want to put up a fence? Here's what you need to know.
  10. Where can I dock my boat in Brockville and how much does it cost?
  11. Can I dock my boat on the islands and how much does it cost?
  12. Can I camp on the islands and how much does it cost?
  13. Where can I camp in Brockville?
  14. Can I rent the baseball fields or the soccer fields?
  15. Can I rent the ice or the hall at the arenas? How much is it?
  16. Who do I contact for underground locates for water and sewer lines?
  17. Who do I contact if a street light is not working?
  18. Who do I contact if traffic lights and walk/don't walk signs are not working?
  19. Who do I contact regarding broken or missing signs or road signs?
  20. Who do I contact about a manhole or catch basin?
  21. Who do I contact about snow removal and snow plowing?
  22. Who can I contact about general inquiries for streets, sewers, signs or snow removal?
  23. Where are the parks in Brockville?

Parking/Animal Control

  1. I`ve lost my dog/cat! What do I do?
  2. I have found a lost animal. What do I do?
  3. Who do I contact to complain about a dog, cat or other animal?
  4. Who do I contact about a parking ticket?
  5. Where can I park in Brockville?
  6. How much are dog tags? Where can I buy them?

Planning/Building

  1. What is a Building Permit?
  2. Why are Building Permits necessary?
  3. When do I need a Building Permit?
  4. How do I apply for a Building Permit?
  5. How are Building Permit Applications processed?
  6. What about Site Plan Approval?
  7. What can I do if I am refused a Building Permit?
  8. What are my obligations during construction?
  9. Facts about demolition.
  10. Installing a pool or a hot tub? Better read this first.
  11. What tenders are currently open?
  12. Where can I get an application for amending the zoning bylaw?

Police Services

  1. Does the City of Brockville have an Emergency Response Plan?
  2. How do I apply for a Police Constable position?
  3. How do I get a criminal records check or other Police information?
  4. Lost your wallet? Take these steps to protect yourself from identity theft.
  5. Dealing with spousal abuse.

Revenue Office

  1. How often am I supposed to get a water bill?
  2. What are my payment options for my water bill?
  3. Do I need to contact the City regarding my water account if I am moving?
  4. Who should I contact for any inquiries regarding my water bill?
  5. When are my taxes due?
  6. How is the final tax bill calculated?
  7. What is the interest rate on past due taxes?
  8. When can a property be sold for non-payment of taxes?
  9. When are City of Brockville Debentures on sale? When do I receive interest on them?
  10. How do I apply for a reduction, refund, or cancellation in taxes?
  11. Questions about your assessment, or, appealing your assessment?
  12. What are the 2010 water rates?

Seniors

  1. When is the Community Treasure Hunt?
  2. Where can I get a Bus/Transit Schedule? What is the cost to take the bus?
  3. Who do I contact about transit or para transit?
  4. Where do I get information regarding Para Transit?
  5. Information on Smoke Alarms.
  6. What`s the weather forecast for Brockville?
  7. What does Brockville and the area look like?
  8. What are some of the demographics of Brockville?
  9. What`s happening in Brockville and the area?
  10. What hotels and motels are in brockville?
  11. What is the local newpaper and media coverage?
  12. Where can I find a list of hospitals and health care?
  13. What restaurants are in Brockville?
  14. What schools are located in Brockville and the surrounding area?
  15. When is Riverfest?
  16. What churches and religious organizations are in Brockville?

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